NielsenIQ

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Client Success Executive - Contractual

Customer Support

Added

8 days ago

Location

🇵🇰 Karachi

Type

Contract

Salary

Salary not provided

Related skills

kpi reporting customer success relationship management cross-functional collaboration

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📋 Description

Ensure high customer satisfaction by understanding and addressing customers’ needs and goals
Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage
Identify and implement improvements to enhance efficiency and customer satisfaction
Provide support and training to team members and customers
Work closely with other departments to ensure a seamless customer experience
Develop comprehensive understanding of core services and software offerings

🎯 Requirements

Availability to work from 12:00 pm to 8:00 pm PKST Time
Some experience in customer facing roles
Customer-driven attitude with strong experience in B2B customer-facing roles, preferably including
Ability to deliver quickly in a fast-paced environment and independently overcome challenges
Positive and collaborative attitude with proven experience working cross-functionally
Strong problem-solving abilities and capacity to meet deadlines

🎁 Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

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