Client Success Manager

📋 Description

• Develop a broad understanding of client business model to meet their expectations and drive a
• Build relationships with clients and serve as their advocate by becoming a trusted adviser
• Leverage learnings from key accounts to drive value at scale to our broader client base
• Develop plans for clients outlining critical success factors, metrics, targets, potential risks
• Understand the client's strategic goals and business challenges, and map RainFocus features and
• Deliver best practices and coach clients to drive adoption and help clients derive value from the

🎯 Requirements

• Bachelor’s degree, or equivalent combination of education and experience
• 3+ years of related client success experience
• 5+ years of professional business experience
• Experience working closely with C-level / SVP-level executives for clients and executing executive
• Experience working closely with Sales through client renewal process strongly preferred
• Previous work experience at a SaaS company preferred

🎁 Benefits

• Competitive salaries
• Competitive benefits
• 401k
• Generous PTO
• Team building activities