Client Success Manager

📋 Description

• Serve as the primary relationship owner for an assigned portfolio of managed services clients.
• Develop trusted relationships with executive stakeholders, business owners, and key decision-makers.
• Act as the primary point of contact for non-technical client communications and account-related
• Advocate for clients internally while ensuring alignment with company objectives and service
• Conduct Quarterly Business Reviews (QBRs) focused on business objectives, technology strategy
• Develop strategic account plans designed to increase client engagement, retention, and long-term

🎯 Requirements

• 3+ years of experience in Account Management, Client Success, Customer Success, Business
• Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is
• Demonstrated ability to build and maintain executive-level client relationships.
• Strong communication, presentation, and interpersonal skills.
• Excellent organizational, planning, and time management abilities.
• Ability to successfully manage multiple client relationships simultaneously.