Client Success Manager

📋 Description

• Manage strategic, high-value customer accounts, establishing trusted relationships and developing
• Identify opportunities to expand account value and increase revenue through consultative selling
• Develop a deep understanding of payment platform architecture, application programming interfaces
• Help customers troubleshoot complex technical challenges, coordinating with engineering, support
• Monitor system performance and account usage, identifying optimization opportunities and
• Deliver engaging technical product demonstrations and customer presentations, tailoring messaging

🎯 Requirements

• At least 7 years of experience in client success, account management, sales, or a related
• Proven success driving revenue growth, account expansion, and sales performance through
• Strong understanding of payment platforms, including batch processing, API integration, and data
• Ability to clearly and confidently explain complex technical solutions to both technical and
• Demonstrated experience delivering technical product demonstrations and value-based customer
• Proven ability to lead high-impact, cross-functional projects and translate customer needs into

🎁 Benefits

• Annual base salary of $110,000–$130,000 USD.
• Competitive benefits and a growth-company stock option grant.
• Stock options with standard startup vesting: one-year cliff and four years of total vesting.
• $50 monthly communication expense stipend toward phone or internet costs.
• $250 stipend to enhance your home office setup.
• Reimbursement for peripheral equipment, including monitors up to $400 and keyboard/mouse equipment