Client Success Manager (CSM) - Storage Division

📋 Description

• Build and maintain strong relationships with a portfolio of customers to support goals
• Drive retention and growth by increasing product adoption and expanding value
• Proactively manage account health and ensure timely resolution of issues
• Lead QBRs, delivering insights and strategic recommendations to stakeholders
• Partner cross-functionally with Product, Engineering, Sales, and Marketing
• Educate customers on product updates and best practices to maximize impact

🎯 Requirements

• 3-5+ years in Customer Success, Account Management, or client-facing SaaS role
• Proven ability to manage a portfolio with retention, growth, and satisfaction
• Strong communication and presentation skills across levels, including executives
• Highly organized with ability to manage multiple priorities and drive initiatives
• Analytical mindset with data-driven decision making
• Collaborative, cross-functional experience in a fast-paced environment

🎁 Benefits

• Generous health coverage and disability insurance
• 401(k) match after 60 days, vesting in 1 year
• HSA contribution and an HRA to offset deductible
• Flexible vacation policy with take what you need
• Fully paid parental leave: 12 weeks (primary) and 6 weeks (secondary)
• Home office stipend: $50/month data stipend and $250 sign-on bonus