Client Success Manager, Enterprise

📋 Description

• Take each new PMC client from signed contract to live, running the kickoff call and setting scope
• Use agents to ingest and structure each deployment's inputs, from member data and tier logic to
• Own the implementation timeline against committed go-live dates and keep the client and internal
• Lead on-site enablement at client properties, training leadership, membership, and front of house
• Treat every onboarding as a launch with a date attached, not a checklist worked at leisure.
• Build the PMC training library from the ground up, including video walkthroughs, a knowledge base

🎯 Requirements

• Bachelor's degree in Business, Hospitality, Communications, or a related field.
• 3-5 years in enterprise SaaS enablement, implementation, or client success, with a strong
• Proven experience building agents and automating workflows beyond just AI usage.
• Experience selling, onboarding, or enabling enterprise platforms that clients run their core
• A systems thinker who sees the pattern behind the problem and builds processes that make each
• An owner and a solution seeker who handles every account with white glove quality service, caring

🎁 Benefits

• In-person culture
• Lifestyle hours
• High performance culture