Client Success Manager (Northeast)

📋 Description

• Own the success, retention, and growth of a regionally-focused portfolio of government agency
• Deeply understand customers’ goals, business processes, and use cases, and serve as a trusted
• Work with clients and our internal PayIt Resident Communications team to develop strategies that
• Hold regular Executive Strategy Sessions that document successes and inform mutually defined
• Own the renewal process, and strategically grow client footprint through ongoing identification and
• Collaborate with PayIt Delivery teams to ensure all service projects are aligned with client

🎯 Requirements

• A minimum of 5 years of experience serving as a thought leader, customer advocate, and consultative
• GovTech, FinServ, or Marketing background is preferred
• The ability to digest multiple data inputs to analyze client health, adoption, and lifetime value
• Experience leading strategic business reviews with senior-level stakeholders
• Comfort facilitating end-user training and enablement of new technologies
• Prior forecasting, renewal management and/or sales experience, or strong interest in developing

🎁 Benefits

• Our mission matters. Your work will make life better for our government agency clients and the
• You’ll do some of the best work of your career here. We tackle complex challenges that are
• People are our most important resource. Everyone has a voice. Collaboration is our default setting.
• We #payitforward with our corporate volunteer program, serving the communities where we work and
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you