Client Success Manager, West

📋 Description

• Be accountable for the assigned Client’s overall success with D&B, including Driving Adoption
• Monitor and capture customer health indicators, maturity signals, adoption activity, risk
• Support customer maturity progression by identifying adoption barriers, use-case gaps and practical
• Contribute customer health, adoption, maturity, value and risk input into T-Minus retention
• Execute defined Client Success playbooks to support adoption, customer health, value realisation
• Partner with Clients to maintain a D&B solution value plan that connects customer objectives

🎯 Requirements

• Minimum of five years of experience working in client support, client success, customer success
• Experience working with Clients dealing with data, analytics, software, digital workflows or
• Solid customer success or account servicing experience, with the ability to drive adoption, value
• Strong collaboration and influencing skills.
• Client-centric approach with good commercial instincts, while recognizing that commercial
• Ability to build and maintain relationships with Clients and internal stakeholders.

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.