Client Success Representative

📋 Description

• Act as the first point of contact for company clients
• Resolve complaints and prevent additional issues by improving processes
• Build & maintain a good relationship with assigned carriers based on trust and respect
• Collaborate with internal departments to fulfill carrier needs
• Maintain up-to-date knowledge for assigned accounts
• Answer incoming calls from carriers, brokers & potential new clients

🎯 Requirements

• Customer service experience (2/3 years minimum)
• Excellent verbal and written communication skills
• Time management and multitasking skills to handle multiple tasks and clients at once
• Strong organizational skills and attention to detail
• Capable of prioritizing tasks/requests to meet client & company needs
• Ability to work independently and as part of a team

🎁 Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave