Client Success Technical Manager (Brasil)

📋 Description

• Be the go-to person for clients when it comes to technical support, platform usage, and
• Manage daily client requests, from incident resolution to platform configuration and data exports
• Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing
• Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client
• Support on-site operations during live events when needed
• Play a key role in driving customer satisfaction and identifying opportunities for improvement

🎯 Requirements

• Experience in customer support, ideally in a SaaS environment
• Confident troubleshooting technical issues with a hands-on mindset
• Fluent in Portuguese and English (written and spoken). Spanish is a plus
• Tech-savvy, detail-oriented, and focused on client experience
• Comfortable working cross-functionally with internal teams
• Valid driver's license for occasional on-site support

🎁 Benefits

• 40% discount on all Fever events and experiences + free Candlelight voucher
• Private health, life & dental insurance: Amil coverage 100% paid by Fever
• Swile Meal Card: R$900 monthly for food and dining, 100% paid by Fever
• Swile Mobility: R$280 monthly allowance for seamless commuting and transportation
• Wellhub membership for gym and wellness access: paid by Fever up to the Silver plan
• Hybrid work setup: home office friendly with a central Sao Paulo office location