Client Support Specialist

📋 Description

• Professionally and thoroughly address client questions and software-related issues through phone
• Resolve day-to-day client challenges by investigating issues, identifying solutions, collaborating
• Develop and maintain a high level of expertise across the organization’s software products
• Ensure smooth and effective handoffs between support team members and other internal teams involved
• Maintain clear, proactive, and solution-focused communication throughout client interactions, from
• Collaborate with colleagues to strategize, troubleshoot, and deliver the best possible client

🎯 Requirements

• Demonstrated ability to communicate professionally, clearly, and effectively with a wide range of
• Strong customer service and problem-solving skills, with the ability to understand client needs and
• Comfortable managing multiple support requests, prioritizing urgent or SLA-sensitive issues, and
• Strong collaboration skills and the ability to work effectively with colleagues across different
• Ability and willingness to develop deep product knowledge and become highly proficient across
• Strong written and verbal communication skills, combined with professionalism, empathy, and a

🎁 Benefits

• Remote-first work environment with flexibility to work from Canada.
• Competitive salary and comprehensive benefits package.
• Tuition and lifestyle reimbursement programs.
• Mindfulness, fitness, and well-being initiatives.
• Flexible PTO designed to support personal well-being and professional success.
• Opportunities for professional and personal development through structured growth and