Client Support Team Lead

📋 Description

• Lead, develop, and motivate a remote team of 8–12 Client Support Coordinators by establishing clear
• Monitor individual and team performance across productivity, service quality, customer
• Oversee daily support operations, including workflow coordination, scheduling, shift approvals
• Manage escalations involving complex, sensitive, or urgent client concerns, ensuring timely
• Lead change adoption and continuous improvement initiatives by translating organizational
• Develop peer coaches and strengthen team capabilities through coaching programs, knowledge sharing

🎯 Requirements

• At least 4 years of customer or client support experience across multiple channels, including
• Demonstrated experience coaching, developing, and managing individual contributors, including
• Strong understanding of customer support performance metrics, including productivity, quality, and
• Experience managing day-to-day team operations, including workflow coordination, scheduling, shift
• Excellent written and verbal communication skills, with the ability to provide clear direction
• Strong organizational, time-management, and problem-solving skills, with the ability to prioritize

🎁 Benefits

• Annual salary range: $60,000–$95,000 USD for US-based employees. The applicable range depends on
• Medical, dental, vision, and additional employee benefits.
• Remote work opportunity within the United States.
• Opportunities for professional development and career growth.
• The chance to lead and develop a remote team while contributing to personalized customer
• An innovative work environment combining human expertise, data science, and AI-enabled technology.