Collections Advisor

📋 Description

• Attempt 300-350 calls on a daily basis.
• Contact customers via all available channels like call, WhatsApp, and email to remind them of
• Accurately document all customer interactions and update CRM systems in real-time.
• Escalate unresolved or high-risk cases to the team lead or concerned departments.
• Ensure all communications are compliant with CBUAE collection guidelines and Tamara's internal
• Meet daily and monthly collection targets and maintain high customer satisfaction standards.

🎯 Requirements

• Bachelor's degree (preferred but not mandatory).
• 1-2 years of experience in debt collection, customer service, or telecalling roles.
• Good understanding of collection tactics to convince the customer.
• Fluency in Arabic and English is mandatory; proficiency in Hindi, Urdu, or Filipino is preferable.
• Strong convincing, persuasion, and problem-solving skills.
• Familiarity with CRM tools and dialer systems is preferred.

🎁 Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work with one of the fastest-growing fintechs in the region.
• Modern workspace, training, and growth opportunities.
• Exposure to multi-national customer interactions and regional collections best practices.