Collections Associate

📋 Description

• Review and manage assigned delinquent loan accounts in accordance with applicable laws
• Contact members with delinquent accounts through telephone, mail, and electronic communication
• Respond promptly to inbound calls, including returning member voicemails and addressing
• Review loan data, payment history, and account information to understand the reasons for
• Negotiate appropriate payment arrangements and solutions designed to help members bring their
• Monitor promises to pay and payment plans, follow up on commitments, and determine appropriate next

🎯 Requirements

• At least 1 year of relevant professional experience.
• Experience handling challenging customer service situations and resolving issues professionally
• Excellent verbal, written, listening, and interpersonal communication skills.
• Ability to remain confident, assertive, composed, and empathetic when communicating with members in
• Strong customer-service orientation with the ability to balance member needs with established
• Ability to multitask effectively and prioritize responsibilities in a fast-paced, goal-oriented

🎁 Benefits

• Fully remote work opportunity.
• 20 days of paid time off annually.
• 10 paid holidays.
• 16 hours of paid Volunteer Time Off.
• 401(k) retirement plan with up to a 6% employer match.
• Medical, dental, and vision insurance with multiple plan options.