Collections Specialist - Start Date 10/12/26

📋 Description

• When needed, answer incoming customer calls and emails regarding billing issues, service questions
• Be a daily key contributor to improving training and development by assessing new hire performance
• Share your wealth of knowledge with the rest of the floor to improve team-performance and reinforce
• Reinforce superior quality assurance results and provide real-time coaching for the agents.
• Help set and maintain goals for the floor.
• Assist supervisors with elevated tasks.

🎯 Requirements

• Willingness to go above and beyond for the team.
• Excellent written and verbal communication combined with analytical and problem-solving skills.
• Demonstrated ability to multi-task and work in a fast-paced environment.
• Flexibility and ability to adapt to business needs.
• Capability of gaining customer loyalty through listening, relationship building, and professional
• Prior Collections experience is required.

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental and vision insurance with employer paid options
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass