Commander Coordinator

📋 Description

• Provide high-touch support to Tier 1 Commander and Copilot drivers, including regular check-ins to
• Serve as the primary point of contact for Tier 1 drivers in your region
• Support the general driver population and new drivers through onboarding, ramp guidance, and
• Monitor Tier 2 performance through automated reporting, flagging drivers trending toward Tier 3
• Identify and surface Tier 3 drivers — those whose behavior, reliability, or conduct warrants
• Execute deactivation motions once authorized by the Regional Network Manager, managing the workflow

🎯 Requirements

• At least 1-3+ years of experience in driver or contractor engagement, dispatch, account management
• Experience in logistics, transportation, or a gig/contractor network environment is strongly
• Comfortable managing a caseload of drivers with different needs across tiers
• Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM
• Clear, empathetic communicator, comfortable delivering both positive engagement and difficult
• Based within, or willing to be based within, assigned region (Central Time or Mountain Time

🎁 Benefits

• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match