Commercial Account Manager

📋 Description

• Work with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and
• Solution Zip to meet pain points today, with an eye toward the product of the future
• Help build the team culture and bring best practices to the organization
• Negotiate all facets of renewal contracts, developing win/win negotiation strategies
• Engage the broader Zip team to provide regular and accurate updates on renewal status and escalate

🎯 Requirements

• 2+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills: sales, account management, and customer service
• Self-driven with high motivation and organization
• Excellent communication skills

🎁 Benefits

• Start-up equity
• Health, vision & dental coverage
• Catered lunches & dinners for Toronto employees
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget