Commercial Account Manager (Manchester)

📋 Description

• Take ownership of your territory and build pipeline through customer, prospect and channel-partner
• Identify new business, cross-sell and upsell opportunities across the Sophos portfolio.
• Manage a funnel of inbound leads, prioritising responses in line with service-level agreements
• Process quotes, deal registrations, licensing requests and other sales tasks accurately
• Understand the end-to-end deal process and work with cross-functional teams to resolve issues and
• Maintain accurate CRM records, including customer conversations, competitive information

🎯 Requirements

• Previous experience in sales, business development or a customer-facing commercial role.
• A proactive, results-driven mindset and the confidence to take initiative and create opportunities.
• Experience engaging existing customers and new prospects to identify cross-sell and upsell
• Strong interpersonal skills, including effective questioning and active listening.
• A customer-focused approach and a commitment to delivering an excellent customer and partner
• Empathy and the ability to understand desired outcomes, de-escalate issues and work effectively

🎁 Benefits

• Remote-first working model
• Employee-led diversity and inclusion networks
• Annual charity and fundraising initiatives and volunteer days
• Global employee sustainability initiatives
• Global fitness and trivia competitions
• Global wellbeing days