Commercial & Retention Manager

📋 Description

• Own and protect ARR across a large SMB portfolio, driving renewal retention and identifying growth
• Lead commercial negotiations end-to-end, crafting tailored solutions through multi-year deals
• Partner with the Customer Experience team to leverage insights and tackle churn risks or upsell
• Maintain a prioritised pipeline of renewals and retention risks using data-driven insights and CRM

🎯 Requirements

• Proven commercial experience in Account Management with a track record of meeting ARR targets
• Strong negotiation skills and confident commercial judgment
• Track record of identifying and converting upsell/cross-sell opportunities while managing retention
• Excellent organisational skills to manage high-volume portfolios using data, prioritisation, and
• Experience with Salesforce and Planhat

🎁 Benefits

• Annual development fund for personal growth
• Bi-weekly coaching with Sanctus for mental health support
• 25 days holiday (plus UK Bank holidays) increasing to 32 days
• 3 months fully-paid parental leave for all genders