Community Crisis Investigator

📋 Description

• Assess incoming incidents and recommend whether a case meets the threshold for crisis implementation
• Outline and drive case management actions for stakeholders
• Research case precedent and consult stakeholders when a case does not fit an established pattern
• Prepare concise overviews and next steps for urgent, monitoring, or implemented cases
• Draft crisis case communication for senior stakeholders
• Keep stakeholders and GCM leadership current on case status proactively

🎯 Requirements

• 6+ years of experience in customer support or front-line work handling escalated, sensitive cases
• Experience with crisis or survivor-facing work (crisis line, victim advocacy, emergency response
• Proven track record working collaboratively with multi-functional leads in a matrixed organization
• Experience working cross-functionally in a fast-paced environment
• Strong organizational skills and attention to detail
• Strong communication and interpersonal skills

🎁 Benefits

• Bonus, equity, benefits, and Employee Travel Credits
• Annual pay range: $85,000 — $100,000 CAD