Compliance Operations Specialist

📋 Description

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and
• Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant
• Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad
• Use call detail records & aggregate traffic data to identify patterns and trends that determine
• Resolve urgent issues impacting businesses, carriers and consumers worldwide.
• Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.

🎯 Requirements

• Willingness to work a non-traditional schedule (Tue-Sat), holidays may be required.
• 1-2 years experience in KYC, fraud, abuse or compliance in ecommerce, FinTech, or
• Experience working in a fast paced, ambiguous environment, with a strong bias for action.
• Empathetic and love working with customers and carriers to solve their problems and questions
• Detail-oriented with good organizational skills and comfortable with ambiguity.
• Above average written and verbal communication skills and able to articulate concepts/ideas in a

🎁 Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program