Computer Support Specialist

📋 Description

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a
• Attain performance goals set by management for resolving incidents.
• Troubleshoot and assist D.A. Davidson Companies employees with using their computers, applications
• Evaluate workload and capacity of computers and systems; recommend improvements to IT management.
• Support business applications including patching, testing, installation, upgrades, end-user
• Support computer life-cycle and office technology including imaging, deployment, inventory, and

🎯 Requirements

• Proficient knowledge of basic computer hardware.
• Working knowledge of Service Desk systems, phone systems, and business applications.
• Bachelor's degree in relevant field or equivalent IT support experience.
• Proficient in Microsoft Office and Microsoft operating systems.
• Excellent communication skills, both oral and written.
• Excellent customer service skills.

🎁 Benefits

• Medical, Dental, and Vision coverage
• Company 401(k) and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional development opportunities
• Tuition reimbursement (up to $15,000 lifetime cap)