Construction Success Team Manager

📋 Description

• Lead and develop a team of Customer Success Managers across Strategic, Mid-Market, and Australian
• Establish, monitor, and report on team OKRs, KPIs, retention goals, adoption metrics, and overall
• Partner on complex customer situations, executive escalations, and strategic account initiatives.
• Own the full employee lifecycle, including hiring, onboarding, performance reviews, talent
• Drive continuous improvement of Customer Success programs, processes, playbooks, and documentation.
• Lead cross-functional initiatives and collaborate closely with Sales, Solutions Engineering

🎯 Requirements

• 6+ years of professional experience in Customer Success, Account Management, Consulting, SaaS
• 2+ years of people management experience, including leadership of senior individual contributors
• Experience with Fieldwire, construction workflows, or customer success leadership in the
• Proven success leading high-performing teams and driving measurable business outcomes in a
• Experience managing geographically distributed teams and supporting multiple customer segments.
• Strong coaching, mentoring, and talent development skills with a track record of building and

🎁 Benefits

• Salary range: $120,000 - $150,000
• Eligible for corporate bonus up to 30%
• Fully remote within the United States
• Equal Opportunity Employer