Consultant

📋 Description

• Manage ticket intake and triage from customer contacts
• Monitor and oversee MAS support tickets, including routing and escalation
• Create, disable, or modify Accela platform user accounts and permissions
• Support service pack and release testing
• Provide proactive guidance on client-led testing for major releases
• Escalate advanced troubleshooting items when needed

🎯 Requirements

• Strong communication skills with the ability to present technical concepts clearly
• High aptitude for complex problem analysis and resolution
• Strong organizational and time management skills; detail-oriented and self-driven
• Experience implementing and supporting the Accela Civic Platform
• Background in IT business analysis, design, development, testing, documentation, and system
• Experience supporting highly technical and complex enterprise information systems

🎁 Benefits

• Flexible time off
• Comprehensive medical, dental, and vision plans
• Family planning benefits
• 401(k) retirement savings plan with company match
• Health savings account with company contributions
• Flexible spending account