Consultant, Professional Services

📋 Description

• Serve as a trusted technical consultant and subject matter expert, providing guidance on the
• Lead hands-on installation, configuration, implementation, integration, and troubleshooting of
• Partner with customer technical and management teams to understand business and technical needs
• Act as the internal customer advocate by driving problem resolution and communicating product
• Independently manage competing customer priorities, commitments, and project timelines while
• Create and maintain accurate project and technical documentation, including ticket activity and

🎯 Requirements

• US citizenship and at least six years of experience supporting Federal customers.
• Bachelor's degree in Computer Science, Engineering, or related technical field.
• Strong enterprise infrastructure and systems administration experience across Windows and
• At least four years of experience with enterprise infrastructure monitoring tools (e.g.
• At least two years of experience with SNMP, including MIB architecture, traps, or syslog
• Experience with MySQL and scripting/automation using PowerShell, Bash, Python, or PHP.

🎁 Benefits

• Comprehensive medical, dental and vision plans.
• 401(k) with employer match.
• Flexible Paid Time Off (FTO).
• Volunteer Time Off (VTO) - two days per year.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.