Consultor Zendesk CX e Automação Pleno

📋 Description

• Implement, configure, maintain, and optimize Zendesk Suite environments to support efficient
• Configure workflows, triggers, automations, SLAs, forms, business rules, and other platform
• Set up and manage digital customer service channels, including WhatsApp, live chat, email, social
• Develop and implement self-service solutions, chatbots, help centers, and knowledge bases to
• Build, maintain, and troubleshoot integrations with external systems using REST APIs and webhooks.
• Configure and manage Zendesk Support, Guide, Messaging, and Explore functionalities to support

🎯 Requirements

• Hands-on experience implementing, configuring, and administering the Zendesk Suite platform.
• Practical knowledge of Zendesk Support, including ticket management, forms, custom fields, macros
• Experience with Zendesk Guide, including help center configuration and knowledge base management.
• Knowledge of Zendesk Messaging, digital communication channels, Web Widget configuration, and
• Experience with Zendesk Explore, including dashboards, reports, and service performance analysis.
• Familiarity with user, group, permission, and access management within Zendesk environments.

🎁 Benefits

• Full-time employment contract.
• Fully remote working arrangement.
• Opportunities to work on digital transformation and customer experience optimization projects.
• Exposure to innovative technologies, including Artificial Intelligence, Generative AI, and
• Access to AI-driven tools and technologies supporting digital solution development.
• Opportunities to expand technical expertise in Zendesk, integrations, automation, and customer