Consumer Affairs Analyst

📋 Description

• Investigate consumers’ formal written grievance and allegations against all applicable
• Ensure timely and thorough response to the Customer complaint while adhering to the Complaints
• Monitor and manage dedicated complaint mailbox to ensure timely responses. (Supervisor has
• Maintain intake mailbox, complaint log and complaint folders in accordance with the Complaints
• Interact within SageSure support areas to secure necessary information or documentation which
• Identify, document, and report regulatory compliance vulnerabilities to the Compliance Lead. Help

🎯 Requirements

• College degree preferred or 3-5 years of related experience.
• A passion for problem-solving.
• Demonstrated critical thinking, file diagnostic and analytical skills to inform and support
• Candidate must possess sufficient instincts to challenge events in a file, assess the situation
• A commitment to deliver exceptional customer experiences, while confidently upholding company
• Excellent communication skills, with a particular emphasis on professional, well-crafted written