Consumer Experience Insights - Clinical Trials

📋 Description

• Transform participant behavioral, screening journey, and engagement data into clear, actionable
• Develop narratives that connect site activity, participant behavior, recruitment bottlenecks, and
• Map and analyze end-to-end digital trial journeys, from study landing pages and discovery through
• Identify experience friction, conversion drop-offs, and potential participant retention risks
• Maintain portfolio-level recruitment health dashboards and recurring insight packages for key
• Partner with clinical operations, patient recruitment marketing, UX, and trial software engineering

🎯 Requirements

• Bachelor’s degree in Healthcare Analytics, Clinical Research, Computer Science, Human-Computer
• 5+ years of experience in digital analytics, patient or participant experience insights, or a
• Hands-on proficiency with GA4 and Adobe Customer Journey Analytics (CJA), including custom
• Experience analyzing clinical trial recruitment platforms, participant portals, or similar digital
• Experience with Medallia heatmaps and surveys, or similar Voice of Participant platforms.
• Strong understanding of digital participant UX, funnel mapping, pre-screening conversion

🎁 Benefits

• Fully remote work environment.
• Standard Monday-Friday business hours.
• Pay range of $83,000–$83,000 USD, based on qualifications and experience.
• Opportunities for continuous professional development and training.
• Access to industry-certified experts and collaborative teams.
• Supportive, inclusive workplace focused on personal and professional growth.