Consumer Experience Insights Lead

📋 Description

• Turn Data into Story: Synthesize behavioral, journey, and performance data into clear, actionable
• Own the Customer Journey: Map and analyze end-to-end digital experiences to identify friction
• Drive Action & Optimization: Partner with product, marketing, UX, and engineering to prioritize
• Champion the Customer Voice: Integrate Voice of Customer (VoC), behavioral analytics, and
• Influence Strategy: Advocate for customer-first thinking; make complex data accessible for

🎯 Requirements

• 5+ years in digital analytics, consumer experience insights, or a similar insights-to-action role.
• Hands-on proficiency with GA4 and Adobe CJA (custom explorations, segments, attribution analysis).
• Experience with Medallia heatmaps/surveys or comparable VoC platforms.
• Demonstrated ability to deliver prioritized, actionable recommendations.
• Proven skill communicating complex findings to non-technical stakeholders.
• Strong understanding of web UX, journey mapping, and conversion optimization.

🎁 Benefits

• Putting people first
• Embracing continuous learning
• Thriving through collaboration and inclusion
• Competitive benefits
• Continuous training