Content Design Lead (12 month fixed term contract)

📋 Description

• Lead content strategy and design across complex digital products, moving between strategic
• Architect information structures, taxonomies, metadata models and structured-content approaches
• Shape AI-powered experiences, including conversational journeys, prompts, agent behaviours
• Define evaluation frameworks for AI-generated and agent-delivered content, covering usefulness
• Align content with semantic and data layers, partnering with Product, Design, Engineering
• Establish scalable content operations, using appropriate AI-assisted workflows while maintaining

🎯 Requirements

• Significant information architecture experience, including designing taxonomies, metadata
• Advanced content design expertise across end-to-end product journeys, complex information and
• Experience shaping AI-powered content experiences, such as conversational interfaces, prompt
• Understanding of semantic content and how content structures connect with data models, search
• Experience defining AI-content quality measures, evaluation criteria or governance, with a strong
• Systems thinking that connects individual content decisions to reusable patterns, design systems

🎁 Benefits

• Hybrid Working: We operate a hybrid working approach, as well as early Friday finishes.
• Flexible Benefits Allowance: Can be used towards selected benefits, with any remaining unused
• Healthcare & Protection: Private Medical cover through Vitality (including the option to add
• Pension: Aviva pension scheme with up to 7.5% employer matching.
• Leave Policies: 25 days annual leave (which increases over time) plus bank holidays, the option to