Conversation & Flow Design: Design end-to-end dialogue journeys (onboarding, error recovery
Trust & Rapport Patterns: Apply linguistic and rapport-building techniques (framing and
Prompt Engineering & Tone of Voice: Draft and refine system instructions, guardrails, and
Prototyping & Testing: Build, simulate, and iterate on agent responses across various user
Performance Analysis: Review real transcripts to flag tone mismatches, unclear phrasing, and

🎯 Requirements

Experience in UX Writing, Conversation Design, Conversational UX, or Prompt Design for LLM-driven
Working familiarity with NLP (Neuro-Linguistic Programming) frameworks — rapport techniques
Strong understanding of how Large Language Models operate, including context windows, system
Ability to transform complex business rules into natural, concise conversational experiences.
Portfolio showing conversation flows, prompt strategies, or interactive agent prototypes.

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