Coordenação de Experiência e Engajamento de Alunos

📋 Description

• Lead the student experience team strategically, prioritizing high performance, strong delivery
• Ensure a consistently positive and memorable student experience throughout the journey across B2C
• Act as a bridge between students and internal teams such as Product, Marketing, and Sales
• Map the student journey and develop strategies to improve the experience at every stage of the
• Review and approve communication journeys and engagement campaigns, ensuring they are aligned with
• Monitor experience and engagement indicators such as satisfaction, class participation, retention

🎯 Requirements

• At least 1 year of experience in a leadership position, with demonstrated ability to guide teams
• Experience in people management and project management, including prioritization, execution, and
• Previous experience working with customer or student engagement journeys and developing initiatives
• Strong analytical mindset, with the ability to interpret experience and engagement indicators and
• Excellent communication and collaboration skills, with the ability to work effectively across
• Strategic and customer-centric approach, combined with hands-on execution and a strong focus on

🎁 Benefits

• Vale Refeição or Vale Alimentação.
• Health insurance with coparticipation and the option to include dependents.
• Dental insurance.
• Life insurance.
• Birthday Day Off.
• Gympass.