Coordinator I, Patient Care

📋 Description

• Provide high volume call center support and best in class customer service to patients and health
• Educate patients on the enrollment process, handle status inquiries and schedule deliveries
• Use core CRM system to manage workload, perform activities and route work to team members
• Guide callers through application process to determine resolution of inquiry
• Ensure correct information or directs calls to appropriate team member
• Provide typed documentation of communications and notify urgent orders, shipping issues, errors

🎯 Requirements

• High School Diploma or GED required, Associate or College Degree preferred
• Previous experience in call center environment, healthcare office, corporate setting, healthcare
• Knowledge of commercial and major medical insurance programs, billing requirements, healthcare
• Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and
• Demonstrated organization and problem solving skills to handle patient conversations
• Comfort level with multiple applications while capturing case information

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k) plan
• Short-term incentive programs