Coordinator, Payroll Client Services

📋 Description

• Resolve customer inquiries related to payroll processing, payroll discrepancies, and platform
• Provide timely and professional support through email, chat, phone, and other available channels
• Gather relevant customer information, investigate issues accurately, identify appropriate
• Keep customers informed about case progress, expected resolution timelines, and next steps using
• Explain payroll processes, requirements, and platform functionality in a way that is easy for
• Maintain accurate support tickets and clearly document issue details, investigations, actions

🎯 Requirements

• Previous experience in customer support, client services, payroll operations, HR operations, or a
• Strong attention to detail and the ability to accurately follow structured processes when handling
• Excellent written and verbal communication skills, with the ability to explain operational or
• Strong problem-solving and information-gathering abilities, with a methodical approach to
• Ability to manage multiple cases and priorities while meeting defined SLAs and maintaining a high
• Comfortable working with digital platforms, support tools, documentation, and customer information

🎁 Benefits

• Annual full-time salary range of $19,650–$49,700 USD, with actual compensation determined by
• Fully remote work with the flexibility to work from anywhere.
• Flexible working hours within an asynchronous working culture.
• Flexible paid time off.
• 16 weeks of paid parental leave.
• Budget for coworking spaces, professional learning, wellness activities, and gym memberships.