Resolve customer inquiries related to payroll processing, discrepancies, and platform usage
Ensure timely responses via email, chat, phone, and other channels that meet SLAs
Handle customer inquiries according to defined workflows and Remote Customer Code
Gather necessary information to diagnose payroll issues accurately
Escalate complex cases to senior team members following defined workflows
Document issue details and resolution steps clearly

🎯 Requirements

Strong attention to detail
Clear communication with customers
Ability to follow structured operational processes
Foundational understanding of payroll concepts
Willingness to learn payroll systems and regulations
Experience in resolving customer inquiries (implied)

🎁 Benefits

Work from anywhere
Flexible paid time off
Flexible working hours (async)
16 weeks paid parental leave
Budget towards co-working spaces, learning and wellness (including gym memberships)
Mental health support services

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