Resolve customer inquiries related to payroll processing, discrepancies, and platform usage
Ensure timely responses via email, chat, phone, and other channels that meet service level
Handle customer inquiries according to defined workflows
Gather necessary information to diagnose payroll issues accurately
Escalate complex cases to senior team members following defined workflows
Document issue details and resolution steps clearly

🎯 Requirements

Strong attention to detail
Clear communication with customers
Ability to follow structured operational processes
English language
Ability to work asynchronously and plan own schedule
Understanding of payroll processes and regulations

🎁 Benefits

Work from anywhere
Flexible paid time off
Flexible working hours (async)
16 weeks paid parental leave
Budget towards co-working spaces, learning and wellness
Mental health support services

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