Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
Ensure timely responses via email, chat, phone, and other channels that meet service level
Handle customer inquiries according to defined workflows and Remote Customer Code.
Gather necessary information to diagnose payroll issues accurately using available tools
Escalate complex cases to senior team members following defined workflows.
Document issue details and resolution steps clearly.

🎯 Requirements

strong attention to detail
clear communication with customers
ability to follow structured operational processes
energetic, curious, motivated and ambitious

🎁 Benefits

work from anywhere
flexible paid time off
flexible working hours (async)
16 weeks paid parental leave
budget towards co-working spaces, learning and wellness (including gym memberships)
mental health support services

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