Coordinator, Payroll Client Services - APAC

📋 Description

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Ensure timely responses via email, chat, phone, and other channels that meet service level
• Handle customer inquiries according to defined workflows and expectations, such as Remote values
• Gather necessary information to diagnose payroll issues accurately using the available tools
• Escalate complex cases to senior team members following defined workflows.
• Document issue details and resolution steps clearly.

🎯 Requirements

• Strong attention to detail
• Clear communication with customers
• Ability to follow structured operational processes
• Ability to resolve standard client issues efficiently
• Ability to develop foundational payroll expertise
• English proficiency

🎁 Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Budget towards co-working spaces, learning and wellness (including gym memberships)
• Mental health support services