Core Support Manager

📋 Description

• Oversee and assist Core Support staff in resolving technical issues and maintaining customer
• Ensure processes are being followed to reduce ticket backlog, improve response times, and ensure
• Provide technical leadership, training, and ongoing guidance to support representatives.
• Analyze technical support issues and determine appropriate solutions or escalation paths.
• Contribute to the development of support policies and best practices.
• Manage internal requests for technical assistance and problem resolution.

🎯 Requirements

• 2 year degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses