Corporate IT Manager

📋 Description

• Establish and operate a service-management model clear intake channels, ownership, priorities
• Define a baseline within the first 60 days and agreeing annual targets for first-response time
• Build high-performing CorpIT team with clear roles, service ownership, and development plans
• Lead hands-on resolution of complex incidents and escalations across networks, endpoints, identity
• Deliver projects including network upgrades, office connectivity, endpoint lifecycle improvements
• Establish and improve availability, performance, coverage, and resilience of office and corporate

🎯 Requirements

• 7+ years in Corporate IT, IT operations, infrastructure, networking, or service management
• Has set clear expectations, delegates, coaches, and manages performance
• Works alongside the team during incidents, staying technically deep enough to guide resolution
• Has implemented incident, request, problem, change, asset, and knowledge management
• Built support tiers, SLAs, prioritization frameworks
• ITIL certification desired but not required

🎁 Benefits

• Being part of redefining how people shop, pay, and bank in Colombia
• Shape a company from the ground up, contribute to technology, strategy, and culture
• Unmatched growth, and impact, in a fast-growing fintech
• Collaborate with top talent from around the world
• Competitive salary, equity, and comprehensive benefits