Corporate Trainer, Call Center| Onsite- Chesterfield, MO

📋 Description

• Deliver comprehensive instructor-led training programs, including onboarding, technical skills
• Ensure that all Operations teams are trained and have the resources to excel and delight our
• Maintain training records and prepare reports on training activities and outcomes
• Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct
• Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and
• Circulate content updates in a digestible and impactful manner, in collaboration with management

🎯 Requirements

• Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a
• Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or
• Proactive work ethic, constantly pushing themselves to learn
• Strong facilitation and classroom management skills, virtual and in-person
• Strong time management and multitasking skills
• Comfortable working in ambiguous, fast-paced environments

🎁 Benefits

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and