Counselling Services Team Leader

📋 Description

• Lead, coach, and provide day-to-day operational support to a team of up to 25 counsellors working
• Promote employee wellbeing through regular supervision, coaching, professional development, and
• Foster a positive, inclusive, and collaborative team culture that encourages engagement and high
• Manage workloads, scheduling compliance, and operational requirements to ensure effective service
• Monitor team performance and service quality, ensuring compliance with established standards and
• Collaborate with clinical and operational teams to identify opportunities for service improvements

🎯 Requirements

• Previous experience leading teams that support individuals affected by trauma, risk, or complex
• Strong understanding of domestic, family, and sexual violence, trauma-informed practices, and
• Experience managing high-volume services, including virtual or geographically distributed teams.
• Excellent communication, interpersonal, coaching, and people management skills.
• Confidence using digital systems and technology to support remote team operations.
• Ability to interpret data and reporting to monitor team performance and identify opportunities for

🎁 Benefits

• Free Telstra mobile phone and plan for eligible employees.
• 30% discount on eligible home internet services.
• 16 weeks of paid gender-equal parental leave, with additional leave options.
• Flexible working arrangements to support work-life balance.
• Career breaks and ongoing professional development opportunities.
• Free 24/7 professional wellbeing support for employees and their families.