Own a portfolio of accounts and monitor a customer email alias; reply within SLA
Achieve monthly cash targets while ensuring customer satisfaction
Keep 60+ past-due debts below 3% each month
Identify areas for change and participate in projects
Provide excellent collection service: firm but polite and empathetic
Collaborate with internal and external stakeholders to resolve issues

🎯 Requirements

Thrives in a fast-paced environment; switch between detail and big picture
Loves data and reconciliations
Deliver best-in-class customer service
3+ years in Accounting with 1-3 years in collections
Third-level qualification in Accounting, Finance or related discipline
Desire to maintain Twilio culture and drive continuous improvement

🎁 Benefits

Competitive pay and generous time off
Parental and wellness leave
Healthcare and retirement savings program
Offerings vary by location

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