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Support clients across credit operations, including loan origination, underwriting workflows
Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining
Investigate operational incidents, document findings, and coordinate escalations with engineering
Track support tickets through resolution using Jira or similar tools, providing clear updates on
Support issues involving credit reporting agency integrations, APIs, and system configurations.
Review system logs and interpret basic technical information to assist with troubleshooting.

At least two years of experience in credit operations, lending support, or a related financial
Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit
Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
Ability to investigate issues, manage escalations, and follow through on resolution.
Experience with Jira or similar ticketing platforms.
Functional understanding of APIs and system integrations.

Credit Operations Analyst

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