CRM Production Manager

📋 Description

• Own CRM campaigns and complex, multi-channel journeys across email, push, SMS, in-app messaging
• Serve as the channel subject matter expert, building and launching campaigns with precision while
• Own and continuously improve channel production playbooks, ensuring best practices are documented
• Own production workflows across the CRM stack, including Iterable, Contentful, Cloudinary, Shopify
• Translate ambiguous targeting requests into clear, executable audience and segmentation logic.
• Build, sync, validate, and activate audiences from the CDP into downstream tools.

🎯 Requirements

• 5+ years of hands-on experience managing multi-channel CRM production across email, push, SMS, and
• Deep fluency with ESP and CDP ecosystems, including a clear understanding of their distinct roles
• Strong working knowledge of CRM production platforms; experience with Iterable, Contentful
• Strong understanding of email governance, compliance, and deliverability best practices.
• Strong command of CRM data, including engagement metrics, behavioral signals, audience health
• Product marketing instincts and the ability to connect user behavior and product context to

🎁 Benefits

• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Winter Wonder Week: the whole company takes a paid week off at the end of the year
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning