CS Delivery - Specialist, Safety

📋 Description

• Interact with Airbnb customers and community members through all current and future channels, both
• End-to-end management of complex cases with the objective to resolve customers’ issues based on
• Recognize case type/severity and work cases correctly according to your service’s scope, escalating
• Takes on casework at a degree of severity/complexity under close supervision
• Ability to recognize & assess threatening & risky behaviors
• Demonstrate ownership mentality & good judgment as well as skill to question and deviate from

🎯 Requirements

• 3+ years of relevant experience in customer service, emergency services, or a similar role
• Hospitality experience is a plus, in particular working for technology platforms
• Ability to work weekend days and public holidays, as well as early morning / evening shifts
• Ability to work in a high-pressure environment interacting with sensitive, confidential, and
• Very good interpersonal and communication skills, both written and spoken, including conflict
• Ability to organize a high volume of work, multitask & prioritize, and to work within