CSM, Enterprise | Lifecycle

📋 Description

• Own the post-implementation experience for a book of enterprise customers, with clear
• Drive sustained adoption by understanding each customer's goals and guiding them toward the
• Act as each customer's expert in finance workflows: understand how they run their business, advise
• Build multi-threaded relationships across every account and partner with Account Management on
• Partner with Account Management on QBRs and executive business reviews, quantifying Ramp's impact
• Spot opportunities for growth and bring them to Account Management, who owns renewals and

🎯 Requirements

• Long-term account ownership — You've owned a book of customers past launch and through renewal, and
• Customer experience mindset — You measure success by how customers feel about working with you, not
• Executive relationship building — You build multi-threaded relationships across finance
• Financial impact communication — You can walk a CFO through the value Ramp has delivered, connect
• AI fluency as a daily habit — You already use AI tools habitually in your work. You use them to
• Data-driven book management — You prioritize your time based on usage, revenue, and risk signals

🎁 Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents