CSM Operations Analyst (Position located in Bengaluru, India)

📋 Description

• Establish and maintain scalable processes that ensure best practices in understanding and reporting
• Create and maintain metrics reports/dashboards on determined KPIs for the Customer Success area
• Analyze Salesforce data to develop insights and make recommendations on areas for optimization
• Monitor and maintain data quality within the systems and reporting used by Customer Success
• Evaluate and implement new technologies and add-on applications to improve and optimize performance
• Facilitate the growth of the Customer Success team via splits of Salesforce accounts and

🎯 Requirements

• Bachelor's Degree in a relevant IT field or equivalent work experience
• Minimum 1 year of experience with Salesforce or equivalent CRM
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses