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customer success cross-functional collaboration leadership

📋 Description

  • Lead and manage CSO projects and teams
  • Provide coaching and development for team members
  • Drive operational excellence with new systems
  • Own and monitor key CSO metrics
  • Align CSO strategy with Sales and Product
  • Develop and share best practices across departments

🎯 Requirements

  • 5+ years in customer service leadership (onboarding/support/success)
  • Change management to gain buy-in across teams
  • Cross-functional collaboration on complex initiatives
  • Implement technical programs for non-technical users
  • Metrics-driven with focus on service excellence
  • Coach and mentor frontline managers

🎁 Benefits

  • Health, wellness, and retirement benefits
  • Company retreats and leadership learning
  • Inclusive, diverse workplace
  • Total Rewards philosophy and perks
  • Growth opportunities and career development
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