Customer Account Manager APAC (F/M)

📋 Description

• Own APAC enterprise accounts: strategy, growth, executive relationships.
• Work with a Digital Project Manager in a true duo to deliver outcomes.
• Manage 10-25 high-touch accounts with senior-level cadences.
• Lead steering committees and executive business reviews.
• Ensure renewals end-to-end: negotiate, close, build business case.
• Turn project data into ROI, adoption, impact narratives.

🎯 Requirements

• 5+ years in enterprise B2B SaaS as CSM/SAM/AE with ownership.
• Fully owned sales cycle: renewals, upsell, cross-sell, closing.
• Managed 10-25 high-touch accounts with senior cadence.
• Proficient in MEDDIC, BANT, SPIN or similar methodology.
• Built direct Director/C-level relations for 12+ months.
• English at C2; concise, structured comms.

🎁 Benefits

• Mumbai-based, hybrid: 1 day on-site, 4 remote.
• Onboarding plan and ongoing learning opportunities.
• Team life: afterworks, team buildings, town halls.
• Benefits: healthcare, paid leaves and sick days.
• Clear culture: autonomy, ownership, direct feedback.
• Recruitment process includes tests and multiple interviews.